Shipping policy
Here’s your updated Shipping Policy with the free shipping offer included:
Shipping Policy
Thank you for shopping with us. Below you’ll find everything you need to know about our shipping process.
Processing Times
All orders are processed within 1–2 business days (Monday to Friday, excluding bank holidays).
Orders placed after 2pm will be processed the next working day.
Please note that during busy periods (such as product launches or holidays), processing times may be slightly longer.
Shipping Options & Delivery Times
We ship from Manchester, United Kingdom using trusted couriers such as Evri and InPost.
Standard Delivery
- Estimated delivery: 2–4 business days
- Fully tracked service
- FREE on all orders over £20
- Orders under £20 will have shipping calculated at checkout
Premium Delivery (Express)
- Estimated delivery: 1–2 business days
- Priority handling & dispatch
- Available at checkout for an additional fee
Shipping Costs
Shipping costs are calculated at checkout.
Free standard shipping is automatically applied to orders over £20.
Order Tracking
Once your order has been dispatched, you will receive a confirmation email with tracking details so you can follow your parcel every step of the way.
Delivery Issues
Incorrect Address
Please ensure your shipping details are correct at checkout. We are not responsible for orders shipped to incorrect addresses provided by the customer.
Delayed or Lost Parcels
While we aim to deliver within the estimated timeframes, delays can occasionally occur due to courier issues.
If your order has not arrived within 7 business days, please contact us and we will investigate.
International Shipping
At this time, we primarily ship within the United Kingdom.
If you are located outside the UK, please contact us before placing an order.
Contact Us
If you have any questions about your order or shipping, feel free to reach out to our support team. We’re always happy to assist.